Frequently Asked Questions
Everything you need to know about our luxury fragrances and home decor.
What is the burn time for Voluspa candles?
Burn times vary by vessel size. Our 18oz large jars typically burn for up to 100 hours, while our 4oz decorative tins offer approximately 25 hours of fragrance.
What type of wax do you use in your candles?
We use a proprietary coconut wax blend that is sustainably sourced and phthalate-free. This blend allows for a cleaner burn and a higher fragrance load compared to traditional paraffin.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What is your return policy for home fragrance products?
We accept returns on unused and unopened products within 30 days of purchase. Due to the delicate nature of our scents, we cannot accept returns on candles that have been lit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and order weight.
How should I care for my candle to ensure the best burn?
Always trim the wick to 1/4 inch before lighting. Allow the wax to melt to the edge of the glass on every burn to prevent tunneling and maximize the life of your candle.